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Recently Reviewed

STM Small Velo Bag 13in. - Black Longer lead-time

STM Small Velo Bag 13in. - Black Longer lead-time


Barbara Thompson's Paraphernalia - Live '05 DVD

Barbara Thompson's Paraphernalia - Live '05 DVD


Martyn Hanson - Playing The Band the Musical Life of Jon Hiseman

Martyn Hanson - Playing The Band the Musical Life of Jon Hiseman


Barbara Thompson's Paraphernalia - Breathless Longer lead-time

Barbara Thompson's Paraphernalia - Breathless Longer lead-time


Barbara Thompson's Paraphernalia - A Cry from the Heart

Barbara Thompson's Paraphernalia - A Cry from the Heart


Shipping ChargesShipping Charges

We ship using Royal Mail, or ParcelForce for heavy international shipments. However, for logistics reasons we may occasionally tranship your item from another location - in which case a courier service is generally used. Naturally we don't make any extra charges for this.

For the time being, all standard UK shipping is FREE.

Other shipping charges are weight-based and in general follow the published tables for Royal Mail 1st Class Recorded, Royal Mail Special Delivery Next Day, Royal Mail International Signed For and ParcelForce Global Value. All of these services are 'banded' - meaning that a single charge applies for a range of weights. This means that ordering two of something is unlikely to cost twice as much as ordering one.

If you want to know how much your order is going to cost to ship, the easiest thing is just to add it to your basket and start checking out. Shipping charges are dealt with on the second page of checkout (once we have your address details from the first page), and final totals and payment options are shown on the third checkout page.
Longer Lead TimesLonger Lead Times

What does 'longer lead-time' next to an a product title actually mean? This status appears when we do not have the product in physical stock and our latest feeds from distribution indicate that they don't have stock either. (Note: certain types of product, such as upgrades, are ordered individually and will always show as 'longer lead-time'.)

Sometimes, this just means a delay of a few days beyond normal shipping times. However in the worst case it can mean several weeks or more before we are able to complete your order.

Whenever we receive an order with a longer lead-time we immediately place a new back-order on the distributor or manufacturer, and we may set the order for 'direct drop' - meaning that the item will ship directly from the warehouse to you - to minimise processing time.

This means that we have made a commitment to a third party to supply your item; accordingly it's really important that if you change your mind and want to cancel your order you let us know as soon as possible - otherwise you may incur a surcharge.
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